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Ingwe Mixed Food

Privacy Policy

Your Information Matters

Privacy Policy

Last updated: 3 August 2026

Ingwe Mix Food respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under South Africa’s Protection of Personal Information Act.

01

Introduction

Ingwe Mix Food (“Ingwe”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy applies when you:

  • Visit our website.
  • Create or use a customer account.
  • Purchase products from us.
  • Request a corporate or bulk-order quotation.
  • Subscribe to marketing communications.
  • Contact us or submit an enquiry.
  • Interact with our advertisements or social media pages.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

03

Personal Information We Collect

Information You Give Us

We may collect:

  • Your full name.
  • Email address.
  • Telephone or mobile number.
  • Billing and delivery addresses.
  • Account username and password.
  • Company name and business information.
  • VAT information where applicable.
  • Order and purchase information.
  • Product preferences.
  • Corporate or bulk-order requirements.
  • Delivery instructions.
  • Reviews, comments and photographs.
  • Enquiries and correspondence.
  • Marketing preferences.
  • Information submitted when requesting customer support.

Order and Payment Information

When you make a purchase, we collect the information necessary to process, fulfil and deliver your order.

Payments may be processed by an independent payment gateway. Ingwe does not ordinarily receive or store your complete debit or credit card number.

We may retain limited payment information, including:

  • The payment method used.
  • Payment status.
  • Transaction reference.
  • Amount paid.
  • Date and time of payment.
  • Refund or cancellation information.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

  • Internet Protocol address.
  • Browser and device type.
  • Operating system.
  • Approximate location.
  • Referring website.
  • Pages and products viewed.
  • Links and buttons selected.
  • Date and time of visits.
  • Time spent on the website.
  • Shopping-cart activity.
  • Cookie and session identifiers.
  • Website error and performance information.
04

Corporate and Bulk Orders

When you request a corporate, wholesale, gifting, event or bulk order, we may collect additional information.

  • Your name and job title.
  • Company or organisation name.
  • Business contact details.
  • Billing and delivery information.
  • VAT or company registration information.
  • Product quantities and requirements.
  • Branding, artwork or logo files.
  • Gift-recipient names and delivery details.
  • Event or delivery dates.
  • Correspondence, quotations and approvals.

If you provide another person’s information, such as an employee, client, gift recipient or delivery contact, you confirm that you are authorised to provide that information to us.

05

How We Collect Information

We may collect personal information:

  • Directly from you.
  • Through website forms.
  • During checkout.
  • When you create or update an account.
  • When you contact us by email, telephone, website form or social media.
  • When you request a quotation.
  • When you subscribe to marketing.
  • Through cookies and similar technologies.
  • From payment providers, delivery partners and service providers.
  • From publicly available sources where legally permitted.
  • From a company or person placing an order on your behalf.
06

Why We Use Personal Information

We may use personal information to:

  • Create and manage customer accounts.
  • Process and confirm orders.
  • Receive and verify payments.
  • Package and deliver products.
  • Provide order and delivery updates.
  • Process returns, refunds and cancellations.
  • Prepare corporate or bulk-order quotations.
  • Provide customised packaging or branded products.
  • Respond to enquiries and provide customer service.
  • Maintain transaction, accounting and tax records.
  • Prevent fraud, abuse and unauthorised transactions.
  • Protect our customers, website and business.
  • Improve our products, website and services.
  • Analyse website traffic and customer activity.
  • Personalise your shopping experience.
  • Request reviews or feedback.
  • Send marketing where legally permitted.
  • Manage competitions and promotions.
  • Establish, exercise or defend legal claims.
  • Comply with legal and regulatory obligations.

We will not use personal information for an unrelated purpose unless we have a lawful reason or obtain the necessary consent.

07

Lawful Reasons for Processing

Depending on the circumstances, we may process personal information because:

  • You have consented to the processing.
  • Processing is necessary to enter into or perform a contract with you.
  • Processing is required by law.
  • Processing protects your legitimate interests.
  • Processing protects our legitimate interests or those of a third party.
  • Processing is necessary to establish, exercise or defend a legal right.

Where we rely on consent, you may withdraw that consent. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

08

Customer Accounts

When you create a customer account, we store the information you provide so you can:

  • View current and previous orders.
  • Manage billing and delivery addresses.
  • Update your account information.
  • Save relevant shopping preferences.
  • Access other customer features.

You are responsible for keeping your password confidential and for activity occurring through your account.

Please contact us promptly if you believe your account has been accessed or used without your permission.

09

WooCommerce

Our website may use WooCommerce to provide its online store, shopping-cart, checkout and customer-account functions.

WooCommerce may process information needed to:

  • Display products.
  • Maintain shopping carts.
  • Create customer accounts.
  • Process orders.
  • Calculate delivery fees or taxes.
  • Record payment status.
  • Manage orders, refunds and customer details.

The precise information processed will depend on the WooCommerce extensions and services enabled on our website.

10

Cookies

Cookies are small files placed on a device when someone visits a website. We may use cookies and similar technologies to:

  • Keep the website working.
  • Remember shopping-cart contents.
  • Maintain customer login sessions.
  • Remember website preferences.
  • Improve website security.
  • Prevent fraud.
  • Understand how visitors use the website.
  • Measure website and marketing performance.
  • Provide relevant advertising where consent has been obtained.

Necessary Cookies

Necessary cookies support functions such as shopping carts, checkout, customer accounts, security and website preferences. Disabling these cookies may prevent parts of the website from working correctly.

Analytics Cookies

Analytics cookies help us understand how visitors find and use our website. Where required, these cookies will only be activated after you provide consent.

Marketing Cookies

Marketing cookies may be used to measure advertising campaigns or show more relevant advertisements. Where required, these cookies will only be activated after consent is obtained.

You can manage cookies through our cookie banner and your browser settings. Blocking cookies may affect website functionality.

11

Marketing Communications

We may send marketing communications if:

  • You have provided consent.
  • You are an existing customer and the communication concerns similar products, where permitted by law.
  • Another lawful basis applies.

Marketing communications may include product announcements, recipes, promotions, competitions, company news and special offers.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in an email.
  • Following the opt-out instructions in a message.
  • Contacting us using the details in this policy.

Transactional messages concerning orders, payments, deliveries, security or customer service are not marketing communications and may still be sent when necessary.

12

When We Share Personal Information

We do not sell your personal information.

We may share information with carefully selected service providers where reasonably necessary, including:

  • Website hosting providers.
  • WooCommerce and website service providers.
  • Payment gateways and banks.
  • Fraud-prevention providers.
  • Couriers, delivery companies and fulfilment partners.
  • Email and communication providers.
  • Accounting and bookkeeping providers.
  • IT support and cybersecurity providers.
  • Analytics and advertising providers.
  • Professional advisers, auditors and insurers.
  • Government bodies, regulators and law-enforcement authorities.
  • Business partners involved in fulfilling a corporate order.

Service providers may only use personal information for authorised purposes and must protect it appropriately.

We may also disclose information:

  • When required by law, regulation, court order or legal process.
  • To protect the rights, safety or property of Ingwe, our customers or another person.
  • To investigate suspected fraud, misuse or unlawful conduct.
  • As part of a merger, restructuring, financing or sale of the business, subject to appropriate safeguards.
13

Delivery Information

We may provide your name, delivery address, telephone number, email address and delivery instructions to a courier or fulfilment partner.

The courier may contact you to arrange or complete delivery. Courier companies may process your information under their own privacy notices and legal obligations.

Where a corporate customer provides several recipient addresses, the corporate customer is responsible for ensuring that it has lawful authority to provide those details.

14

International Transfers

Some of our service providers may store or process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with POPIA and that the information receives an appropriate level of protection.

This may include using providers in jurisdictions with adequate privacy protection or implementing suitable contractual safeguards.

15

Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

  • Loss or damage.
  • Unauthorised access.
  • Unlawful processing.
  • Accidental disclosure.
  • Destruction or alteration.
  • Misuse.

These measures may include access controls, password protection, secure website connections, software updates, backups and appropriate service-provider agreements.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should use strong, unique passwords and avoid sharing their account login details.

16

Security Incidents

If we become aware of a security compromise affecting personal information, we will investigate it and take appropriate steps to limit potential harm.

Where required by POPIA, we will notify the Information Regulator and affected individuals as soon as reasonably possible, subject to lawful restrictions.

17

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention periods may depend on:

  • The duration of our relationship with you.
  • Order, warranty or return requirements.
  • Accounting and tax obligations.
  • Fraud-prevention requirements.
  • Legal limitation periods.
  • Actual or potential disputes.
  • Your consent and marketing preferences.

When information is no longer required, we will securely delete, destroy or de-identify it where reasonably possible.

Some information may remain in secure backups until it is overwritten through our normal backup process.

18

Children’s Personal Information

Our website and products are not intended to collect personal information directly from children without appropriate permission.

A parent, guardian or competent person should place an order or provide consent where a child’s personal information is involved.

If we learn that a child’s information was collected without the required authorisation, we will take reasonable steps to delete or appropriately restrict it.

19

Your Privacy Rights

Subject to POPIA and other applicable laws, you may have the right to:

  • Ask whether we hold personal information about you.
  • Request access to your personal information.
  • Request correction or updating of inaccurate information.
  • Request deletion or destruction where legally permitted.
  • Object to certain processing.
  • Withdraw your consent.
  • Object to direct marketing.
  • Request information about third parties who have received your information.
  • Submit a complaint to the Information Regulator.

We may need to verify your identity before processing a request. Some rights may be limited where we are legally required or permitted to retain information.

20

How to Make a Privacy Request

To exercise your privacy rights, please contact our Information Officer or privacy representative:

Name or title: Information Officer
Email: info@holanathi.com
Telephone: +27 10 020 8599

Physical address:
Unit 61 & 62, Sildale Park
Cnr Asetileen & Conveyor Road
Silvertondale
Pretoria, 0184
South Africa

Please provide enough information for us to identify you and understand your request. We will respond within the period required by applicable law.

21

Complaints

Please contact us first if you have a concern about how we process your personal information. We will make reasonable efforts to investigate and address the matter.

You may also lodge a complaint with the South African Information Regulator:

Website: https://inforegulator.org.za/
Complaints email: complaints.IR@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

Please verify the Information Regulator’s current contact details on its official website before submitting a complaint.

22

Third-Party Websites

Our website may contain links to websites, social media platforms or services that we do not own or control.

We are not responsible for the privacy, security or content of third-party websites. Please review their privacy policies before providing personal information.

23

Social Media

When you interact with Ingwe on a social media platform, both Ingwe and the platform may process information about that interaction.

The platform’s processing is governed by its own privacy policy and settings. Information posted publicly may be visible to other users.

24

Reviews and User Content

If you submit a product review, photograph, recipe, comment or other content, some of that information may be displayed publicly.

Please do not include sensitive personal information, addresses, payment details or another person’s information in public content.

25

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services, technology or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or by another appropriate method.

Have a privacy question?

If you would like to access, update or correct your personal information, or if you have a question about this Privacy Policy, please contact the Ingwe Mix Food team.

Email Us