About Us

This website is owned and operated by Ingwe Mix Food. References to “Ingwe Mix Food”, “we”, “us” or “our” throughout these terms refer to the business operating this website.

Our website provides information about our business and enables customers to browse and purchase our products online.

Using Our Website

You may use this website only for lawful purposes. You agree not to use the website in a way that could damage, disable or interfere with its operation or prevent another person from using it.

You may not:

• Attempt to gain unauthorised access to our website, systems or customer accounts.
• Introduce viruses, malicious code or other harmful technology.
• Copy or misuse website content for commercial purposes without permission.
• Submit false, misleading or fraudulent information.
• Use our website to engage in unlawful or abusive activity.

Products and Availability

We make every reasonable effort to display our products, packaging, colours, descriptions and sizes accurately. However, the appearance of a product may vary slightly from the images displayed on your device.

All products are subject to availability. We may limit quantities, discontinue products or change product specifications without prior notice where reasonably necessary.

Product packaging and ingredients may occasionally change. Please always read the information supplied on the product before using or consuming it.

Food Information and Allergens

Product ingredients and allergen information are provided for general guidance. Customers are responsible for checking product labels and ingredient information before consumption, particularly where allergies, intolerances or dietary requirements apply.

Our products may be manufactured, packed or stored in facilities that handle common allergens. Please contact us before ordering if you require additional product or allergen information.

Our website content is not intended to replace medical, nutritional or professional dietary advice.

Orders

When you place an order, you are offering to purchase the selected products subject to these Terms and Conditions. Your order is not confirmed until we have accepted it and issued an order confirmation.

We reserve the right to decline or cancel an order where a product is unavailable, payment cannot be authorised, an incorrect price has been displayed or we reasonably suspect fraudulent activity.

You are responsible for ensuring that all contact, delivery and billing information supplied during checkout is complete and accurate.

Corporate and Bulk Orders

We welcome enquiries for corporate gifting, staff gifts, client gifts, events, functions, wholesale purchases and other bulk orders. Corporate and bulk orders may be subject to separate prices, minimum order quantities, production schedules, delivery charges and payment terms.

Quotations and Order Confirmation

Any quotation supplied for a corporate or bulk order will remain valid for the period stated in the quotation. Prices and product availability may change after the quotation has expired.

A corporate or bulk order will only be confirmed once we have accepted it in writing and received any required deposit or full payment.

Customisation and Branding

Custom packaging, branded labels, gift messages and other personalised options may be available by prior arrangement. Additional design, printing, packaging or setup charges may apply.

The customer is responsible for supplying accurate wording, artwork, logos and branding materials in the requested format. Production will only begin after the customer has approved the final artwork and order specifications.

Ingwe Mix Food will not be responsible for errors contained in artwork, wording or order information that the customer has reviewed and approved.

Lead Times

Corporate and bulk orders may require longer preparation and delivery times than standard online orders. Customers should place orders as early as possible, especially during busy or seasonal periods.

Any completion or delivery dates provided are estimates unless expressly confirmed otherwise in writing.

Delivery to Multiple Addresses

We may be able to deliver a corporate order to multiple addresses by prior arrangement. Additional packing, handling and delivery charges may apply to each delivery address.

The customer is responsible for supplying complete and accurate recipient names, contact numbers and delivery addresses within the requested timeframe.

Changes and Cancellations

Any request to change or cancel a corporate or bulk order must be submitted in writing. Once ingredients, products, packaging or customised materials have been ordered, or production has started, the order may not be cancelled and any payments made may be non-refundable.

Approved changes may result in additional charges and may affect the original production or delivery date.

Requesting a Corporate Order

To request a quotation, please contact us with the products required, estimated quantities, preferred delivery date, delivery location and any packaging, branding or customisation requirements.

Contact our team about a corporate or bulk order

Prices and Payment

Product prices are displayed in the currency shown on the website. Delivery fees, taxes and any other applicable charges will be displayed during checkout before you confirm your purchase.

Prices may change from time to time. A price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

Payment must be made through one of the payment methods available at checkout. Orders may be delayed or cancelled if payment is unsuccessful or cannot be verified.

Delivery

Delivery times are estimates and may be affected by circumstances outside our reasonable control. We will make reasonable efforts to deliver your order within the estimated timeframe but cannot guarantee a specific delivery date unless expressly agreed in writing.

Customers must provide a complete and accessible delivery address. Additional delivery charges may apply if an order must be resent because incorrect information was supplied or no one was available to accept delivery.

Please inspect your parcel after delivery and contact us promptly if it is damaged, incomplete or incorrect.

Returns, Refunds and Cancellations

Returns and refunds are handled in accordance with our published returns policy and applicable consumer protection law.

Because some food products may be perishable or subject to health and hygiene requirements, certain items may not be eligible for return after they have been opened, used or improperly stored.

If you receive an incorrect, damaged or defective product, please contact us as soon as possible and include your order number, a description of the issue and clear photographs where relevant.

Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions, including validity periods, minimum spending requirements and product exclusions.

Unless otherwise stated, discount codes cannot be exchanged for cash, used after their expiry date or combined with another promotion.

We may withdraw or cancel a promotion where misuse, fraud or a technical error is identified.

Intellectual Property

All website content, including our branding, logos, product photographs, graphics, videos, text, recipes and page designs, belongs to Ingwe Mix Food or is used with permission.

You may view and print website content for personal, non-commercial use. You may not reproduce, sell, modify, republish or commercially exploit our content without prior written permission.

Customer Reviews and Submitted Content

If you submit a review, photograph, comment or other content to us, you confirm that it is accurate, lawful and does not violate another person’s rights.

You give us permission to display, reproduce and share submitted content for website, customer-service and marketing purposes.

We may remove content that is unlawful, offensive, misleading or unrelated to our products.

Third-Party Links

Our website may include links to websites or services operated by third parties. These links are provided for convenience, and we are not responsible for the availability, security, content or privacy practices of third-party websites.

Visiting or purchasing from a third-party website is done at your own discretion and is subject to that provider’s terms and policies.

Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable data-protection legislation.

Personal information may be used to process orders, deliver products, respond to enquiries and provide services requested by you.

Please review our Privacy Policy for more information about the information we collect and how it is protected.

Limitation of Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limits your rights under applicable consumer protection law.

To the extent permitted by law, Ingwe Mix Food will not be liable for indirect or consequential loss resulting from your use of the website, reliance on its content or circumstances outside our reasonable control.

We do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.

Changes to These Terms

We may update these Terms and Conditions when our products, services, business practices or legal obligations change.

The updated version will be published on this page together with a revised “Last updated” date. Your continued use of the website after an update will be treated as acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by the laws of the country or jurisdiction in which Ingwe Mix Food is registered.

Any dispute will be handled by the courts or recognised dispute-resolution bodies with the appropriate jurisdiction.